Frequently Asked Questions
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Licensing Questions

Get help with how the relationship works

The data platform is accessed through a subcription-based licensing agreement.

All subscriptions are yearly contracts.

Yes. All licensing agreements will automatically renew on an annual basis.

Surviscor accepts electronic payments, credit cards, and corporate cheques.

Eligibility Questions

Get help on Who can, and Who can't, access the platform

Currently only firms that are being reviewed by Surviscor are allowed to request access.

No. Currently, one corporate access can be shared through a reasonable amount of users.

Yes. Each individual within a firm will be provided with its own access credentials.

Data Questions

Get help with how the data set will be growing

Currently, the platform is housing monthly industry and firm-level service responsiveness data obtained through Surviscor's Service Level Monitoring and Benchmarking mystery shopping program.

The next generation will be expanded to offer access to Surviscor review data.

The platform has access to consumer banking results data for the firms identified at Surviscor.com.

The platform has access to online brokerage results data for the firms identified at Surviscor.com.

Services Questions

Get help with the programs offered on the platform

We are currently offering access to the Surviscor Service Level Monitoring and Benchmarking program data as well as access to secure reporting and general industry results.

Yes. We are already working on the next version that will offer access to industry and firm-level rankings and scores that have been produced through yearly Surviscor reviews.

Yes. Our goal is to expand into providing US-based rankings as well as introduce credit card and robo-advisor information.

Surviscor Questions

Get help with the Ins and Outs of Survisor

Surviscor has been analyzing the Canadian Online Discount Brokerage and Canadian Consumer Banking industry since 2006 and is known for the most comprehensive and unbiased reviews in North America.

Surviscor is wholy owned but operates as part of the Surviscor Group who offers overarching consulting and research firm that provides business intelligence strategy and research services to firms of all sizes.

All major firms are considered for inclusion in each Surviscor review but Surviscor is responsible for selecting the firms to be reviewed based on industry importance and access to account information.

You can learn about Surviscor's overall methodology at Surviscor's FAQ page.

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